Complaint / dispute Handling

For any complaint or discrepancies, you may direct your correspondence to the following email address: mycustomerservice@uobkayhian.com.

Your complaint and/or dispute will be acknowledged and investigated promptly, with an initial response provided within the next business day. A resolution shall be communicated to you not later than 14 business days from the email acknowledgement date.

In the event you are not satisfied with our final response to you, you may direct your complaint to FMOS (as below) within 6 months from the date of our final response letter; or after 60 days from the date your dispute was first acknowledge and there was no response from our end.

Financial Markets Ombudsman Service (FMOS) (200401025885):

FINANCIAL MARKETS OMBUDSMAN SERVICE (FMOS), is a merger between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). For more information on FMOS, you can refer to the website at www.fmos.org.my

ADDRESS:
Level 25, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur

PHONE:
+603-2272 2811 (9AM – 5PM Monday to Friday)