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1. I am new to UOB Kay Hian - UTRADE Futures. How do I get started?

For New trading account opening, you may download all the necessary forms, complete and sign the required sections (Forms) and return to us.

Alternatively, you can:

  • Contact our General Line at +6088-235611 (East Malaysia) or +603-21471888 (Peninsular Malaysia) during the operation hours.

  • Speak to our Futures Broker Representatives (FBR) for assistance.

  • Visit any of our offices to open your trading account.

Your user ID and password will be communicated to you once the application is approved.

Please come to any of our offices to open a trading account. Our counter services are located at.

Kuala Lumpur Investor Centre
Ground Floor, Menara Keck Seng, 203,
Jalan Bukit Bintang, 55100 Kuala Lumpur,
Tel: +603-21471888
Fax: +603-21471889

Sadong Jaya Investor Centre
11, Equity House, Block K, Sadong Jaya,
Karamunsing, 88100 Kota Kinabalu,
Sabah, Malaysia
Tel: +6088-235611
Fax: +6088-234100

Sandakan Investor Centre (Coming Soon)
Lot 177 & 178, Ground Floor,
Block 17, Phase 2, Prima Square,
Mile 4, North Road, Sandakan,
Sabah, Malaysia
Tel: +6089-218681
Fax: +6089-218682

Our office is open from 8:30 am to 5:30 pm (Malaysian time) Monday to Friday except for Malaysian Public & Bursa Holidays.

For your convenience, Please bring along the following documents:
Citizenship Required Documents
Malaysian Citizen Identity Card (Blue)
Malaysian PR    Identity Card (Red)

- Valid Passport
- Work Permit/Employment Pass (where applicable)

Other Supporting Document
- Latest Pay Slip
- Latest 3 Months Bank Statement
2. I already have a Futures account with UOBKH. How do I gain access to trade on the UTRADE Futures Trading Platforms?

You can contact our General Line at +6088-235611 (East Malaysia) or +603-21471818 (Peninsular Malaysia) during operation hours, or direct to your Futures Broker Representative (FBR) for assistance to verify if you have signed our new online trading agreement.

3. How long does it take to process the application?

For existing clients, it takes an average of two working days upon receiving your completed forms.
For new clients, it takes three working days.

4. What is W8-BEN form?

W8-BEN refers to Certified of Foreign Status of Beneficial Owner, it is a requirement by the US tax officer and is required for non-US citizens and residents. W8-BEN can be downloaded at Forms Section.

5. I am new to Online Trading. How can I learn more about the UTRADE Futures Trading Platforms?

You may refer to:

1. Futures Broker's Representative (FBR) for further information
2. Our regular client educational series.
3. User Guides
    - Refer to our user guides for step-by-step instructions on navigating the UTRADE Futures Trading Platforms
4. Help

6. How to update my address?

You are required to visit our office to update your address
Need Help?
1800 UTRADE /
1800 88 7233

Email: contact@utrade.com.my
Operating hours: 8:30am-5:30pm
Mon to Fri, except Public Holidays

Account Opening


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