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   HELP (Securities Foreign Markets)
FAQ Login & Security Troubleshooting Trading Fees & Settlement
1. I am new to Foreign Share Trading of UOB Kay Hian - Foreign Trading Platform. How do I get started?

Clients must come in person to our office to open a trading account. Our counter services are located at:

Kuala Lumpur
Ground Floor, Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur

Tel : +603-2147 1900
Fax : +603-2147 1901

1st Floor, Bangunan Heng Guan
171, Jalan Burmah
10050 Penang

Tel : +604-229 9318
Fax : +604-226 8788

Level 7, Menara MSC Cyberport
5, Jalan Bukit Meldrum
80300 Johor Bahru

Tel : +607-333 2000
Fax : +607-334 8259

11 Equity House, Block K
Sadong Jaya Karamunsing
88100 Kota Kinabalu, Sabah

Tel : +6088-234 099
Fax : +6088-234 100

Alternatively, you can :

  • Contact our E-Business Hotline (1800-88-7233) during operation hours from 8:30 am to 5:30 pm (Malaysian time) Monday to Friday except for Malaysian Public & Bursa Holidays.

  • Contact our E-Business Representative for assistance

  • Any queries, you may contact our email at contact@utrade.com.my & we will be in contact with you.

Please bring along the following documents:
Citizenship Required Documents
Malaysian Citizen Identity Card (Blue)
- Latest Pay Slip
- Latest 3 Months Bank Statement
Foreigners - Valid Passport
- Work Permit/Employment Pass (where applicable)
- Latest Pay Slip
- Latest 3 months Bank Statement
- Proof of Residential Address

2. Who can I contact if I have forgotten my user ID or password?

You can contact our E-Business Hotline (1800-88-7233) during operation hours from 8:30 am to 5:30 pm (Malaysian time) Monday to Friday except for Malaysian Public & Bursa Holidays.

3. I am an existing UOBKH client and I would like to trade foreign shares. How do I gain access to it?

Download the Foreign Trading Facility form and revert the original duly signed copy to your Trading Representative or the branch which your CDS account was initially opened.

Alternatively, you can contact our E-Business Hotline (1800-88-7233) during operating hours or your Trading Representative for assistance.

Once the application is approved, you'll receive an email notification from us. Kindly contact E-Business to acquire temporary password.

4. How long does it take to process the application?

For existing clients, it takes an average of (2) TWO working days upon receiving your completed forms. For new clients, it takes (3) THREE working days once your CDS and other relevant accounts are opened.

5. What is the W8-BEN form (for trading in US)?

The W-8BEN form refers to the Certificate of Foreign Status of Beneficial Owner, and is required for non-US citizens and Malaysia residents.

Existing clients should complete (including the W-8BEN portion) and mail the RST form to:

Ground Floor, Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur

New clients are required to visit our office to open a trading account.

As these forms expire at the end of the third succeeding calendar year, we will inform clients to resubmit these forms every three years.

a) US citizens and residents are restricted from trading in the US market through UOB Kay Hian, due to NASD regulatory policy. Should your citizenship/residency change from non-US to US, you are required to notify us immediately and close your account.
b) Likewise, should your citizenship/residency change from one non-US country to another non-US country, you are required to resubmit the W-8BEN form.
c) Submission of the W-8BEN form does not exempt clients from the withholding tax imposed on dividends/interest.

6. How can I learn more about the Foreign Share Trading Platform?

You can refer to the User Guides found on the website on navigation of the UTRADE Trading Platform.

You can also learn more about the UTRADE Trading Platform by attending our platform training seminar held once every month or you can contact our E-Business Rep at +603 2147 1900 to arrange for a one-on-one training.

Need Help?
1800 UTRADE /
1800 88 7233

Email: contact@utrade.com.my
Operating hours: 8:30am-5:30pm
Mon to Fri, except Public Holidays

Account Opening


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